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Frequently Asked Questions

Everything you need to know about our products and ordering process.

Are your products 100% natural?

Yes! All our products are made with 100% natural ingredients. We use no artificial preservatives, colors, or flavors. Our traditional recipes ensure authentic taste and maximum nutrition.

How long do the products last?

Our pickles and chutneys have a shelf life of 6-12 months when stored in a cool, dry place. Jams and juices are best consumed within 3-6 months. Once opened, please refrigerate and consume within 30 days.

Do you ship across India?

Yes, we ship to all pin codes across India. We use secure, eco-friendly packaging to ensure your products reach in perfect condition. Free shipping on orders above ₹500.

What is your delivery time?

Orders are processed within 24 hours and typically delivered within 3-7 business days depending on your location. We also offer express delivery at an additional charge.

Can I return or exchange products?

We stand by the quality of our products. If you receive a damaged or defective item, please contact us within 48 hours of delivery, and we'll arrange a replacement or refund.

Where are your gooseberries sourced from?

Our gooseberries (amla) are sourced directly from our pristine farms in the hills of Dehradun, Uttarakhand, ensuring the highest quality and freshness.

Are your products vegan?

Most of our products are vegan. However, a few specific items might contain honey or ghee. Please check the ingredient list on individual product pages.

Do you take bulk or corporate orders?

Yes, we do accept bulk and corporate orders. Please reach out to us via the Contact Us page or email us directly at doongooseberryfarm@gmail.com for special pricing.